Terms and Conditions

Standard Terms and Conditions

Artesana sells to a network of re-sellers, art/design affiliates and hospitality partners. Artesana products may be purchased by retail customers or wholesale companies.


Artesana will grant pricing information for 60 days from quote date unless specified otherwise in the quote document.

Orders and Order Confirmation

Artesana will confirm every incoming order and notify the customer about availability of the product and the requested ship date.

Order Shipment

Our goal is to deliver your purchase as quickly as possible. Depending on product availability, shipping should occur within one week of purchase. Quantity, labeling and packaging requirements may affect the shipping time frame. Customers will be notified via email when their purchased items are shipped. The shipping cost for your order will be added and displayed at checkout. Once shipped, your order may be tracked using the provided tracking number. Orders are unable to be shipped to PO Boxes. Your order will be shipped once payment is approved and processed.


Customers can make payments by utilizing their PayPal accounts or by selecting the pay by credit card option through the PayPal link provided at checkout. PayPal allows acceptance of Visa, MasterCard, Discover and American Express.


Artesana uses UPS to ship all products and will work with the customer and the transportation partners for optimized freight savings. Artesana ensures proper packaging is completed before items are shipped out in order to prevent any product damage. However, if merchandise arrives in damaged packaging, it is the recipient’s responsibility to log the damage or even refuse the shipment. If the recipient fails to note damages on the carrier’s original paperwork with driver’s witness signature and damage is claimed afterwards, then Artesana does not assume responsibility for such damage. We will support our merchants to remedy the damage but Artesana will not take responsibility to replace parts or entire items at Artesana cost of items and/or freight charges to send.

Return/Exchange Merchandise

Unless expressly agreed in writing, Artesana accepts return merchandise for up to 30 calendar days in its original packaging for any reason. Unless the item is being returned pursuant to a valid warranty claim (defect or damage), the merchandise must be in new, unused, undamaged condition in the original packaging. The return period shall be measured as from the receipt confirmation date at customer’s location. If the receipt date is not available then Artesana’s ship date plus average transportation time will be used as a calculation basis.

Full merchandise credit will be issued within 30 days upon receipt of the return merchandise and acceptance. Returns require advanced email notification at sales@artesanahandmade.com in order to be approved by Artesana. In case of faulty merchandise or wrong item ship, Artesana shall bear the reasonable transportation costs to rectify the matter. For all other returns of merchandise including remorse returns, the dealer bears the transportation costs. The original box and packaging is required in any case, if not available, it is at Artesana’s discretion to void claims for return. Artesana will submit proof by image in case of any non-compliance to resolve issues.


All products shipped are first inspected by Artesana employees or its shipping partners.
Artesana warrants that merchandise will be free from defects in material or workmanship for a period of one (1) year from shipment by Artesana, provided that the merchandise is used as reasonably intended and has not been altered or modified.

This warranty does not apply to the extent that merchandise: (a) has not been handled, maintained or used in accordance with Artesana’s instructions or in a reasonable manner, or; (b) has been damaged by accident, negligent or external factors.

Artesana merchandise is handcrafted by artisans. Small irregularities in shape, surfaces, colors and finishes are hallmarks of such craftsmanship and are not defects.


All taxes are calculated based on buyer location and included in the final price communicated during your order. Artesana is required by law to declare an accurate value on all shipments.

Your Account

You are responsible for maintaining the confidentiality of your account and password information, and you agree to accept responsibility for all activities that occur under your account and password. Artesana reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at any time. By placing an order, you warrant that you are over 18 years of age, and that you are providing Artesana with accurate, truthful information and that you have the authority to place the order.

Artesana will have the right to close customer accounts, deny future purchases, request alternative forms of payment or pursue legal action (including criminal action) if a fraudulently obtained payment is presented through the website.


The website and all of its contents including, but not limited to, all text and images (“Information”) are owned and copyrighted by Artesana or others with all rights reserved unless otherwise noted. Any Information that is a trademark, logo, or service mark is also a registered and unregistered trademark of Artesana. Your use of any information, except as provided in these Terms and Conditions, without the written permission of the owner is strictly prohibited. You may download, display or print Information from this website solely for non-commercial personal use. You are also advised that Artesana will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.

Your use of this website is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the Artesana website constitutes your agreement to follow these rules and to be bound by them. If you do not agree and accept, without limitation or qualification, these Terms and Conditions, please exit the site.

Terms and Conditions May Change

Artesana reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the Artesana website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you view this website. All terms and conditions are applicable to the extent permitted by law.

Customer Service

If you have any questions concerning your order or encounter any problems with your Artesana item(s), please contact sales@artesanahandmade.com or call 561-972-8695.